3CX Phone System

/3CX Phone System
3CX Phone System 2017-09-21T12:22:45+00:00

3CX Phone System Delivers Unified Communications Out of the Box

3CX Phone System brings together enhanced communication and superior collaboration tools in one user-friendly interface. Presence, Fax & Voice Mail to email, Web conferencing and instant messaging are child’s play for 3CX Phone System. Managing and working with remote employees has never been easier with great features like presence and the ability to take your office extension with you wherever you go. BYOD? No problem! With softphone clients for Windows, Mac, Android and iOS, you can access the same great functionality from your laptop, smartphone or tablet.

See Presence of Colleagues

The ability to view the status of other colleagues (“Presence”) is a great time saver avoiding  unnecessary call transfers or voice mail tags and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary call transfers that irritate customers
  • Visible from all 3CXPhone clients: Mac, WindowsiOS & Android
Unified Communications
Unified Communications

Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise voicemails are converted to sound files and forwarded via e-mail.

  • Forward voicemails to inbox
  • Listen to voicemails without calling in
  • Faxes are received as PDF files in your email

Instant Messaging / Text chat

Allow employees to communicate together via text chat, without the need to rely on third party internet messaging systems. 3CX users can send and receive text messages via the 3CX Windows, Mac, iPhone and Android clients from anywhere.

  • No need for third party messaging systems
  • Send text messages, links and more at no additional cost
  • Available on Mac, Windows, iOS and Android
Unified Communications

3CX Hotel Module for 3CX Phone System

The 3CX Hotel Module for 3CX Phone System adds additional functions to 3CX Phone System to allow it to be used in hotels or other hospitality environments. The 3CX Hotel Module performs the following functions:

  • Allows for Check in and Check out of guests
  • Allows setting of guest extensions to Do not Disturb
  • Allows blocking of external calls
  • Allows wake up calls to be scheduled.
  • Allows housekeeping to set room status
  • Tracks calls a guest makes and lists them upon check out for easy billing

The 3CX Hotel Module can integrate with many Hotel software systems / Property management systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. Alternatively the receptionist can use the system directly through the provided web interface.

Components

The 3CX Hotel Module consists of a front end application and a windows service. The Windows Service operates in the background and allows for integration with the Property Management System. With the integration, many of the functions can be triggered from within the PMS software.

The Front Desk Phone Control Application is a simple to use windows or web based application that allows the front desk clerk to perform the above operations. This application can be used separately from the PMS system, and thus requires no integration at all. For many smaller hotels this can be good enough.

Billing

The 3CX Hotel Module will track calls made by a guest and output the list upon checkout for easy billing. The list of calls or the total of the calls can be outputted to screen or printer. In addition the information can be sent to the PMS system via CDR or SMDR records. For each case, the exact format can be customized.

Supported Property Management Systems

Read more about the integration options with Property Management systems here.