Transferring from your normal landline phone to a Voice Over IP system can be a big change. You may find yourself overwhelmed yet knowing this is the best move for your company. VOIP systems are for business of all sizes. Whether you are a small local business or a multi million over sea franchise VOIP is for you. However, before making the switch to Voice over IP you should ask your provider a few questions to that you are aware of what you are getting into. Below you will find a few questions to get you started.
- How Often Do The Servers Crash?
Unlike land lines the internet does crash at times. This depends on several different situations. Make sure that you discuss this issue with Superior Eagle Communication to find out how often their severs crash and what happens when it does. Sometimes they will have a backup server that will keep your service up and running. You can also find out how often they have difficulties by checking their social media pages and looking up their reviews for past customers as well.
- How Often Is Technically Support Open?
This is important when you are first starting to get used to the VOIP Voice services, But it stays important all throughout your use with the company. You need to know that is at any time you start having issues with the services that someone will be there to walk you through the issues. Some companies offer hour tech service 7 days a week. Talk to your potential provider before you sign up to know if they offer the tech support you feel you require.
- Are There Any Termination Cost?
Many companies charge a termination fee if you cancel your contract with them, some don’t. You should always talk with your VOIP provider before you sign any contract so you know what you are getting into. Some companies will even offer a 30 free trail so you know if you will look the services they offer. A contract is law abiding. Therefore, read all the fine print before you agree to any contract.
- What Is The Total Start Up Fee?
Most of the time when you are talking about joining a service you talk about the monthly rate. Most of the time the company fails to mention how much it will cost for a total start up. This includes set up fees, activation fees, equipment fees, and even porting fees. This can be rather expensive. You need to know how much everything is going to cost to get you up and running so that you don’t go into shock when you get the first bill.
As with everything your questions are your own. These are just a few suggestions so that you have an idea what you are getting into. Every company is different. If you have any other questions, feel free to ask a specialist at Superior Eagle Communication.